Refund policy

At Swarna Kalash Jewellers, we want you to shop with confidence. We offer a 7-day no-questions-asked return policy.

You have 7 days from the date of delivery to request a return.

Eligibility for Return

To be eligible for a return:

  • The item must be in the same condition as received

  • The product must be unused, unworn, and with original tags

  • The item must be in its original packaging

  • A receipt or proof of purchase is required

How to Start a Return

To initiate a return, please contact us:

📧 Email: swarnkalashjeweller@gmail.com
📞 Phone/WhatsApp: +91 91699 71111

Once your return request is approved, we will arrange for product pickup.

⚠️ Important: Items sent back without first requesting a return will not be accepted.

For any questions regarding returns, feel free to contact us anytime.

Damages & Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

  • A defective item

  • A damaged product

  • The wrong item

Contact us immediately so we can evaluate and resolve the issue promptly.

🚫 Non-Returnable Items:

  • Sale items

  • Gift cards

  • Customized jewellery (if applicable)

Refund Policy

If a return is requested within the 7-day return window, you will be eligible for a 100% refund.

Once we receive and inspect the returned product:

  • You will be notified regarding approval

  • If approved, the refund will be processed to your original payment method

⏳ Refunds are typically processed within 7–10 business days.
Please note that banks and credit card companies may take additional time to reflect the amount.

Shipping Policy

Free Shipping

We offer FREE shipping across India on all orders.

Order Processing

  • Orders are processed after confirmation

  • Products are usually shipped within 4–5 working days (unless mentioned otherwise on the product page)

  • Committed shipping time shown on the product page is calculated in working days/hours

While we strive for timely delivery, delays may occur due to unforeseen circumstances. In such cases, we will keep you informed.

You will receive tracking details and shipping notifications once your order is dispatched.

📧 For order status inquiries, please contact:
swarnkalashjeweller@gmail.com

⚠️ Once shipped, orders cannot be rerouted or modified.